Refund policy
At UNLOCKED, we want you to be completely satisfied with your purchase. If you change your mind about your order, you have the right to cancel and return your item in accordance with the policy below.
Right to Cancel
You have 14 days from the date you receive your order to notify us that you wish to cancel your purchase. You may exercise this right even if the item is not faulty.
To request a cancellation, please contact us using the email address below:
Email: unlocked.incorporation@gmail.com
Please include your order number and the details of the item you wish to return.
Returning Your Item
Once you have notified us that you wish to cancel your purchase, you have an additional 14 days to send the item back to us.
The item should be returned in an appropriate condition, preferably in its original packaging, with any original tags or accessories included where applicable.
Customers are responsible for ensuring that the returned item reaches us safely. We recommend using a tracked or insured delivery service and keeping your proof of postage.
Refunds
Once we receive your returned item, we will process your refund within 14 days.
The refund will normally be made using the same payment method that you used to make the original purchase, unless otherwise agreed.
The refund will cover the amount paid for the returned item. Any applicable delivery charges will be handled in accordance with applicable consumer protection laws.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at unlocked.incorporation@gmail.com with your order number and details of the issue. We will work with you to resolve the matter in accordance with your statutory consumer rights.
Contact Us
If you have any questions about cancellations, returns, or refunds, please contact us at:
UNLOCKED
Email: unlocked.incorporation@gmail.com